Call us: +44 (0)1425 473 712

The Whiteboard

The Whiteboard is where we keep our current newsletters, relevant news items, and jottings about what’s happening in the Sales Profession. Come back here regularly to read the updates...


"Managing customer complaints" - Monthly Sales Tip, September 2017
23 September 2017

No company is totally perfect, which means that sooner or later something may go wrong.  It might not be a massive issue, and the customer may not be particularly concerned about it... there may be times though that the customer needs to let off some steam, and how to handle this is the focus of this Sales Tip...

To view the Sales Tip (just 1min 57secs) go to - on the highclere channel of YouTube where you'll also find copies of previous Sales Tips we've posted.
Would any of your colleagues or contacts be interested in this or any other Monthly Sales Tips?  They're free!  So do feel comfy to pass on this link and details of the YouTube channel.
We send out a notification when a new Sales Tip is posted with a hyperlink that takes you straight to it.  We don't SPAM (!) so this is an 'opt-in' list.  If you'd like to be added to the circulation list, just send an e-mail to with 'Monthly Sales Tip - yes please!' in the title and we'll take things from there :-)

Branding and Website Design by fathom